Privacy Policy

Document revision: 1.0
Last modified: September 30, 2011

As a data services company, Bitwise Data, LLC considers your privacy to be very important to us. This Privacy Policy applies to all of the products, services and websites offered by Bitwise Data, LLC. It does not apply to any third-party products, services and websites that may be linked to by a Bitwise Data, LLC website. We may post product specific privacy notices to explain our products in more detail.

If you have any questions about this Privacy Policy, please feel free to contact us through our website or write to us at:

Bitwise Data, LLC
842 Hamel Rd.
Medina, Minnesota, 55340
USA


Information we collect and how we use it

We may collect the following types of information:

Information you provide - When you sign up for any services hosted on this website, we may ask you for personal information. Personal information is information that you provide to us which personally identifies you, such as your name, email address or billing information, or other data which can be reasonably linked to such information by Bitwise Data. We may combine the information you submit with information from other Bitwise Data services or third parties in order to provide you with a better experience and to improve the quality of our services. For certain services, we may give you the opportunity to opt out of combining such information.

Cookies - When you visit Bitwise Data, we send one or more cookies to your computer or other device. A cookie is a small file containing a string of characters that is sent to your computer or other device when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. Cookies may store user preferences or other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies. We use cookies to improve the quality of our service, including storing user preferences, improving site performance, and tracking user trends.

Log information - When you access Bitwise Data via a browser or other device, our servers automatically record certain information. These logs may include information such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account. Every computer connected to the Internet is assigned a unique number known as an Internet Protocol (IP) address. Since these numbers are usually assigned in country-based blocks, an IP address can often be used to identify the country from which a computer is connecting to the Internet.

User communications - When you send communications to other users within Bitwise Data web-based applications, we may retain those communications in order to process your inquiries, respond to your requests and improve our service.

Third party applications - Bitwise Data may make available third party applications within its own web-based applications. The information collected by Bitwise Data when you utilize a third party application is processed under this Privacy Policy. Information collected by the third party application provider is governed by their privacy policies.

Unique application number - Certain services include a unique application number that is not associated with your account or you. This number may be sent to Bitwise Data when you enable, disable, or utilize these services.

Other sites - This Privacy Policy applies to Bitwise Data websites only. We do not exercise control over the sites displayed as search results, sites that include Bitwise Data applications, products or services, or links from within our services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.

In addition to the above, we may use the information we collect to provide, maintain, protect and improve our services and develop new services and to protect the rights or property of Bitwise Data or our users. If we use this information in a manner different than the purpose for which it was collected, we will ask for your consent prior to such use.

Bitwise Data processes personal information on servers located in the United States of America. In some cases, we may process personal information outside your own country.


Information sharing

Bitwise Data only shares personal information with other companies or individuals outside of Bitwise Data in the following limited circumstances:

(a) We have your consent. We require opt-in consent for the sharing of any sensitive personal information.

(b) We provide such information to trusted businesses or persons for the purposes of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in complicance with this Privacy Policy and any other appropriate confidentiality and security measures.

(c) We have a good faith belief that access, use, preservation or disclosure of such information is necessary to satisfy any applicable law, regulation, legal process or enforceable governmental request, if we must use this information to enforce applicable Terms of Service, including investigation of potential violations thereof, detect, prevent, or otherwise address fraud, security, or technical issues, or if we must use this information to protect against harm to the rights, property or safety of Bitwise Data, its users or the public as required or permitted by law.

If Bitwise Data becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will ensure the confidentiality of any personal information involved in such transactions and provide notice before personal information is transferred and becomes subject to a different privacy policy.


Information security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to Bitwise Data employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.


Accessing and updating personal information

When you use Bitwise Data services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate techncial effort, jeopardize the privacy of others, would be extremely impractical, or for which access is not otheriwse required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproprtionate effort. Residual copies of deleted data may take a period of time before they are removed from our production systems and may remain in backup systems.


Enforcement

We regularly review our compliance with this Privacy Policy. When we receive formal written complaints, it is Bitwise Data's policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Bitwise Data and an individual.


Changes to this Privacy Policy

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice. We will also keep prior versions of this Privacy Policy in an archive for your review.